At AGI Industries, a repair starts with a diagnosis, not a parts list. Before anything is rebuilt, our experienced technicians and engineers determine what went wrong and why. This is because the failed component is usually just a symptom of a deeper root cause. Replacing it will get the pump turning again, however finding and correcting the underlying problem will keep it from failing again. On critical rotating equipment, a repair that does not hold means unplanned downtime and lost production, and on safety or environmentally-regulated service that can mean real liability.
Our repair work happens in two settings. In the shop, a damaged pump is cleaned, disassembled, inspected and rebuilt to OEM standard. In the field, a pump that can’t leave its installation is worked in place: at a refinery mid-turnaround, on an offshore platform hundreds of miles out, or at a chemical plant at three in the morning when a line has gone down.
AGI’s service organization is built for both. We operate eight factory authorized and certified regional service and repair centers. These are backed by local parts inventory across our 15+ offices and staffed by technicians factory-trained on each product they service. Our field service teams hold credentials for offshore platform work and have done international project work for operators and EPC contractors. Both operations are supported by REAcT, AGI’s engineering team for complex pump and system problems that inspection alone cannot solve.
AGI is 100% employee-owned. When something we supplied isn’t running right, the person who answers the phone is an owner of this business.
What “Factory Authorized” Actually Means
Factory authorization is a specific designation, not a marketing term. Service centers earn it on four criteria: Technician training to manufacturer specifications; OEM-specified tooling and test equipment; Rebuild procedures that match documented OEM standards, and QA documentation that meets the manufacturer’s audit requirements.
Manufacturers re-certify authorized centers on a defined cycle. A pump rebuilt at an authorized center comes out the same as a pump rebuilt at the OEM’s own facility, with documentation the customer can produce for audit, warranty, or insurance purposes.
AGI carries factory authorization on the major lines we represent. We are an authorized Flowserve service partner for centrifugal and vertical turbine work, a top-tier ARO Sales, Service & Repair Partner for over 50 years, and a CIRCOR Authorized Service Center for the IMO, Allweiler, Houttuin, and Warren positive displacement pump brands. We are also an OEM-certified repair facility for Milton Roy metering pumps and an authorized service provider for Hammelmann and Aldrich positive displacement pumps.
For pumps from manufacturers that we do not formally represent, we still complete repairs to OEM specifications using proper parts, documentation, and test procedures. Customers with mixed-brand installed bases work with us because we can cover the portfolio rather than sending individual pumps to individual OEM service centers.
Every repair ships with full documentation: inspection reports, photos, hydro-test results where applicable, and quality assurance records.
Shop Service by Pump Type
Pump repair is technology-specific work. Wear components, inspection points, rebuild procedures, and test methods all differ across pump types. Our pump repair shops are organized around the pump categories AGI distributes and services.
Centrifugal pump rebuild. Complete teardown, inspection, and rebuild to OEM or API standards across API 610 process pumps, ANSI B73.1 chemical service pumps, inline process pumps, vertical turbine, submersible multistage, mixed and axial flow, self-priming, and specialty centrifugal designs. Mechanical seal replacement and seal failure analysis. Impeller work and rebalance. Bearing housing service. Shaft work and machining. Hydro-testing of completed rebuilds with documented test results.
Positive displacement pump rebuild. AOD replacement and complete rebuild. Plunger and piston pumps including packing, valve, and liner service. Gear pump overhaul and gear replacement. Screw pump rotor and stator service. Peristaltic pump hose and tube replacement. Progressive cavity rotor and stator replacement. Each PD technology has its own rebuild discipline, and our technicians are trained on each line we carry.
Chemical metering pump rebuild. Diaphragm replacement, check valve service, packing replacement on packed plunger designs, drive end inspection, and stroke calibration. Calibration certification with documented test results for installations under regulatory or process compliance requirements.
Vapor recovery and compression package service. Service and repair on vapor recovery units and compression packages, including units we built through AGI Packaged Pump Systems and units from other suppliers.
Vertical Turbine Re-Bowl
Vertical turbine pumps losing hydraulic efficiency in the bowl assembly can be restored by re-bowling: replacing the bowl assembly (impellers, diffusers, and bowl shaft) while reusing the existing column, discharge head, and motor. Through our Flowserve partnership, AGI re-bowls any brand, often at the same cost as or less than an extensive repair and with a new-pump warranty.
Mechanical Seal Service
Mechanical seal failure causes more pump downtime than any other component, and it is usually a symptom of something else: a process upset, a cooling-water problem, misalignment, or a seal mismatched to the service. AGI handles seal replacement, failure analysis, and selection upgrades, in the shop and in the field, hydro-tested and documented.
REAcT: Rotating Equipment Action Team
REAcT (Rotating Equipment Action Team) is AGI’s structured engineering program for diagnosing and eliminating recurring pump and system failures, the ones inspection and parts replacement alone do not solve. The team evaluates the full system (pump, seals, piping, controls, and process conditions), delivers a written report with specific recommendations.,
Customer Training
AGI offers customer training on pump and rotating equipment fundamentals, led by our engineers and service personnel and tailored to the customer’s installed equipment and process conditions. Contact us for current course topics and scheduling.
Field Service
Industrial customers cannot always pull a pump, ship it, wait, and reinstall it. When the pump has to stay in place, our field service teams handle the pump repair on site. Our service vehicles are outfitted for field repair with tooling, test equipment, alignment instruments, and stocked parts for the platforms our technicians see most often. We run 24-hour emergency pump repair when a pump is down and a plant is waiting.
Onshore field service. Installation, grouting, leveling, and alignment of new pump units. Field repair and mechanical seal replacement. Push-pull on installed pumps. Laser alignment. Commissioning and start-up. System troubleshooting. Scheduled maintenance support during plant turnarounds and shutdowns. Onshore work covers refineries, chemical plants, power generation facilities, pipeline stations, municipal water and wastewater plants, aviation facilities, government sites, and other industrial operations across the Gulf Coast and beyond.
Offshore field service. Offshore work requires credentialed technicians and the logistics to get them on platforms. Our offshore technicians hold the core safety certifications required for offshore facility access, including HUET (Helicopter Underwater Escape Training), BOSIET, and SafeGulf, plus the site-specific training individual operators require. We work the Gulf of America offshore market and have sent technicians on international offshore assignments. Offshore work covers commissioning, troubleshooting, repair, and system analysis on platforms, rigs, FPSOs, and production facilities.
International field service. Customers call us for international assignments when they need the same documented standard of repair and installation abroad that they hold at their domestic sites. Our technicians carry the offshore and site credentials, and the organization has the project experience, to deliver to that standard outside North America.
Parts
Parts availability is uptime. A critical pump down for a backordered part loses production on every shift the part is missing, and on a running process unit that cost climbs fast. We stock locally so a parts delay never becomes a production loss.
Our parts operation supports the manufacturer lines we represent across our 15+ office locations. The ARO inventory specifically runs $700,000+ in pumps and parts supporting Gulf Coast operations.
Parts capabilities include:
- Same-day or next-day local inventory on stocked items
- Expedited service for items not in local inventory through direct manufacturer logistics
- Emergency parts service for critical equipment downtime
- Parts kits for scheduled maintenance programs and turnarounds
- Technical parts identification for legacy equipment without current documentation
- Cross-reference work to identify compatible alternatives when OEM parts are discontinued
Customers with installed bases of ARO, Flowserve, Milton Roy, IMO, CIRCOR, Watson-Marlow, Aldrich and our other major lines find our lead times beat what’s available through direct OEM channels.
Turnaround and Shutdown Support
A turnaround compresses months of pump work into a fixed window that does not move. AGI is built for that scope: shop capacity to rebuild multiple pumps in parallel, parts inventory to avoid bottlenecks, field crews for on-site push-pull and installation, and project management to hold the schedule.
Customers planning a turnaround work with us in advance on parts staging, rebuild sequencing, and field crew scheduling so that when the window opens, the work moves without waiting.
Common Problems We See in the Field
Industrial pump failures are rarely random. The same root causes show up repeatedly across customers and installations.
Repeat seal failures. A pump on its third or fourth seal in twelve months has a system problem, not a seal problem. The cause is typically suction condition, alignment, vibration source elsewhere in the system, or seal specification mismatched to the actual service. Replacing the seal again does not solve it.
Bearing failures from misalignment. A pump that develops bearing problems within months of a maintenance event was usually misaligned during reinstallation. Laser alignment at every reinstallation prevents a meaningful share of bearing failures across the installed base.
Cavitation from changing system conditions. A pump that ran reliably for years and now shows cavitation damage is usually operating against a system curve that has shifted from the original selection condition: a fouled strainer, a changed line size, or a different process temperature raising fluid vapor pressure. The pump has not changed, the system has.
Pulsation damage on reciprocating installations. Reciprocating pumps generate pulsations that destroy piping and instruments if dampeners are not properly sized for the service. Installations without proper pulsation control develop chronic problems that no amount of pump maintenance will fix.
Operation off the curve. A pump installed for nameplate conditions but actually running at 40% of rated flow most of the time will recirculate, vibrate, and consume seals and bearings on an accelerated schedule. The fix is not pump replacement, it is variable-speed drive, parallel pump operation, or a smaller pump correctly sized for actual demand.
When the failure pattern is unclear and component replacement is not solving it, REAcT brings the structured engineering assessment that finds the root cause.
Frequently Asked Questions
Will AGI repair pumps from manufacturers it does not distribute?
Yes. AGI repairs and services pumps and rotating equipment regardless of original manufacturer, and we complete the work to OEM specifications using proper parts, documentation, and test procedures. Call us at (800) 256-8101 to discuss the equipment and the repair scope.
What does “factory authorized” mean for a service center?
Factory authorization means the manufacturer has certified that the service center’s technicians, tooling, procedures, and quality assurance documentation meet the manufacturer’s standards. Manufacturers re-certify authorized service centers on a defined cycle. A pump rebuilt at an authorized center carries the same standard of work and the same documentation as a pump rebuilt at the manufacturer’s own facility. AGI is factory authorized on Flowserve, ARO (top-tier for over 50 years), CIRCOR (covering IMO, Allweiler, and Warren brands), Milton Roy, Aldrich and other major lines.
Can AGI handle plant turnarounds and shutdowns?
Yes. Turnaround scope requires shop capacity to rebuild multiple pumps in parallel, parts inventory to avoid bottlenecks, field crews for on-site push-pull and installation work, and project management to keep the work on schedule. We work with customers in advance on parts staging, rebuild sequencing, and field crew scheduling so that when the window opens, the work moves without waiting.
What credentials do AGI offshore field service technicians hold?
The core safety certifications required for offshore facility access, including HUET, BOSIET, and SafeGulf, plus the site- and operator-specific training individual assignments require.
Working With AGI
AGI Industries is an industrial pump distributor, manufacturer, and service organization, employee-owned since 2003 and 100% employee-owned since 2025. We’ve built a full-scope industrial pump service organization since the company was founded in 1968, alongside distribution across 15+ branch locations. We hold factory authorization on Flowserve, ARO (top-tier), CIRCOR, Milton Roy, and other major lines, with shop capability across centrifugal, positive displacement, chemical metering, and vertical turbine pumps. Our field service teams handle onshore, offshore, and international assignments.
If a pump is down right now, call us at (800) 256-8101 for 24-hour emergency pump repair. If you’re planning a turnaround or evaluating a recurring failure, call to discuss scope and scheduling. For pump repair estimates, parts requirements, or a REAcT engineering assessment, request a quote online.
Call us at (800) 256-8101 : 24/7 emergency pump repair available